Delivery Information

We can deliver to any address within the United Kingdom. Products can be delivered to international destinations by special arrangement.

Deliveries within the mainland United Kingdom are usually made free of charge except for the areas defined below. Please contact us for further information.

Small Items

(Brackets, accessories, other)

Delivery is made via courier service and delivery is normally made within 1 to 2 working days of your order and is fully trackable. If for any reason delivery is not made by the 4th working day following your order please contact us.

Large Items

(TV Cabinets, TV Stands, Desks, Other)

Where appropriate, delivery is made via a dedicated 2 man delivery service within 7 to 10 workings days of your order. The delivery company will contact you by telephone after despatch of your order from our warehouse to agree a suitable delivery date.

Delivery Area Exceptions– The following postcodes are classified as remote and a £20 delivery surcharge will be applied to any order placed for delivery to these postcodes. BT, HS, IV, KA27, KA28, KW, PA17 to PA26, PA20 to PA49, PA60 to PA78, PH30 to PH50, ZE.


Returns Policy

We can only accept items with a valid returns authorisation number (RAN) which must be clearly visible on the outer packaging. All items without this are rejected by our distribution centre. Our returns process and how to obtain a RAN are explained below.

Faulty Items

Please contact us using our contact page -we will be happy to assist you with your faulty product and rectify the problem to your satisfaction.

Unwanted Items 

Returns are an inconvenience to our customers and are a preventable cost that ultimately gets reflected in the pricing of company products.  We want you to be satisfied with your purchase, so please don’t hesitate to contact us prior to purchase if you require any information or advice; from dimensions to materials and colour finishes, we can go the extra mile before you purchase to help you to be sure of your selection and to reduce the inconvenience of buying an item and then returning to us.

All new and unopened items must be returned in all original packaging within 14 days of delivery for an exchange or full refund. Once we have received your item and it has been checked, and we are satisfied with its condition, we will process your refund. please note that this can take up to 5 business days from receipt of your item to appear in your account.

Damaged/Incorrect Items

Accord Concept will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Self-Assembly Items

We are unable to accept the return of self-assembly products that have been partially or fully assembled nor any products that are not complete with all original packaging. You will be responsible for the return of the goods to us and any return shipping costs.

Collection of returns by us

We can arrange collection of an item from you, for which you will cover the courier charge. For full transparency, details of any charges will be made apparent to you for you to consider prior to making your decision.

Built to Order 

Your right to return or cancel products does not apply to built to order products that have been made to your specification and have been clearly personalised. This doesn’t affect your statutory rights if goods are faulty or not as described.

Cancellations

Once your order has been despatched, it cannot be cancelled (in the case that we are able to agree to cancellation after despatch, any refund will be subject to a delivery handling charge of £55).

If you refuse to sign for delivery of your order, it will be deemed a customer return and the return shipping costs will be deducted from your refund. Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 14 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

Goods received back incomplete or in a damaged or used condition will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 25% of the product price.

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