“From the phone call to delivery took two days, excellent service. Very helpful on the phone, and answered all my questions. such a great product, it’s very well built, and really looks the part. I had the option of the infared eyes, definitely worth the extra few pounds. Overall I’m extremely pleased with my tv unit, and I have no hesitations recommending sonorous.”
Lee S. – Cambridge
“The only Internet store I have purchased from that give old fashioned one on one service. To keep a long story short, I made a purchase and had a problem with the product that was due to my misunderstanding. Sonorous TV (Simon helped me) went way beyond the call of duty to help me out, even though it was my mistake and it cost them. That’s why I both want to buy from them again and recomend them.”
Karen – Bolton
“Prior to ordering I had a number of technical questions not only to find out if my new Samsung TV was compatible with the item but also I needed to know a number of specific measurements to ensure that once it was assembled that it would fit into position within my living room. My queries were handled by your Sales Support, nothing was too much trouble and the level of detail they gave me was excellent. With the information at hand my purchase was very easy. The unit was then delivered on the day and within the time frame I had requested. Customer service is often lacking with many companies, especially when the consumer requires additional information. However, your staff are a credit to your company.”
Marc – Newcastle Upon Tyne
ST160 – “Great product & excellent customer service. I was struggling to find a TV cabinet that fitted my needs, had a chat with very friendly customer service who helped me identify a suitable product, once delivered I had a couple of installation issues which again was dealt with very professionally! The TV cabinet itself looks really stylish and modern, the pictures on the website don’t do it justice. Thanks!”
CED-102 Desk – “Easy to order and arrived very quickly. Really pleased with the fold-away desk and it looks great in the little spare bedroom we have. It also provides storage space for books and office items. Very solidly built (better than Ikea!), and fairly easy to put together (we were not put off by the Chinese instructions as there were very clear pictures as well).”
SP-500 Speaker Stand – “Brilliant product, our Sonos speakers look great and now our surround sound is what it’s meant to be. A great birthday present for my husband in lock down. Hermes delivered firstly and, as usual, it was a disaster, I was straight on the website chat and sent photos of the destroyed (along with parts missing!) speaker stand and straight away they sent a new one via UPS without any hesitation that arrived the next day. Thank you very much. Very happy customers.”
“Very happy with Accept Concept, ordered on line, the company then phoned me to tell me they had my order and when the carrier’s were collecting it from them, l had another phone call telling me when it was being delivered. My unit was delivered on time and was very well packaged, the driver’s waited whilst we unpacked it to make sure it was not damaged, which it was not. Very pleased, excellent quality at a very good price. Would most definitely buy from them again..“
“Superb bit of kit. ST160 TV unit. Very expensive, but I can see why as it is so well made. People who have seen it have commented on the quality.
2 man delivery team positioned unit after removing all packaging and taking the rubbish away. Very helpful.
Only one small gripe – the top central section could have been open-backed like the rest of the unit as it’s the perfect place to house an AV amp for shortest cable runs to other components.“
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